Bug and Issue Tracking Software
These bug and issue tracking software suggestions were submitted to the Programmers Listserv.
- Bugzilla, open source, free: http://mozilla.org/projects/bugzilla/
- PHPhelpdesk, open source, php/MySQL project: http://phphelpdesk.sourceforge.net/
- wickett.net, IIS 4.0+, Microsoft Access/SQL Server, shareware: http://wickett.net/
- Issue Manager, (ASP & Microsoft Access) or (PHP & MySQL), varying prices and distros: http://www.ultraapps.com/appoverview.asp?app_id=1
- OPT (Outreach Project Tool) for project management at CDH. It manages several projects at the same time. For each project there are tasks, documents, forums, emails, requests, etc. It also manages “People” information. Each person may be assigned to several projects. There are features like planning & calendar, but with bugs. Uses LAMP. http://sourceforge.net/projects/outreach/
- Rational ClearQuest/ClearCase, Windows/Unix, Apache/IIS: http://www.rational.com/products/clearcase/index.jsp?SMSESSION=NO
- Perfect Tracker, combination of SQL/HTML, and is very configurable, Windows, Microsoft Access/SQL Server, Oracle: http://www.avensoft.com/pt7.html
This article was originally posted on the UCLA Programmers Wiki.
Although many of the these programs can be used to track Help Desk tickets, it’s usually best to use a tool specifically designed for Help Desks needs. Some of these can get very complicated and expensive however, so it’s important to first assess your needs and to try to keep it simple, if possible.
Here’s a good list of free open-source Help Desk software http://www.opensourcehelpdesklist.com. Hopefully, others on campus will also weigh-in with their recommendations.