Bug and Issue Tracking Software

These bug and issue tracking software suggestions were submitted to the Programmers Listserv.

This article was originally posted on the UCLA Programmers Wiki.

Although many of the these programs can be used to track Help Desk tickets, it’s usually best to use a tool specifically designed for Help Desks needs. Some of these can get very complicated and expensive however, so it’s important to first assess your needs and to try to keep it simple, if possible.

Here’s a good list of free open-source Help Desk software http://www.opensourcehelpdesklist.com. Hopefully, others on campus will also weigh-in with their recommendations.