How to Call Tech Support
Noticed a wikipedia article relating good steps to follow when calling technical support:
Dealing with Calling Tech Support.
It is aimed at end users calling help desks, and gives new support people an idea what to anticipate.
The article is a refresher to realize what UCLA vendor’s technical support — Dell, TRC, KST Data, etc. — may require from departmental support to resolve their trouble tickets, hardware returns, et al.