Information Technology Infrastructure Library (ITIL)
Information Technology Infrastructure Library (ITIL®) consists of best practices for implementing a IT Service Management (ITSM) framework.
Some resources to learn more:
ITIL certification Class Pink Elephant (http://www.pinkelephant.com/en-US/Course/ITIL-Foundation)
- I’m told that if you buy an ITIL Intermediate level course (that includes the certification test) you get the ITIL Foundation (& certification test) FREE.
Online Articles and Text:
Safari Proqest Books: