Microsoft Outlook doesn't connect or isn't sending and receiving

You have an active internet connection (test by opening a webpage) and Outlook is fully functional, except it does not seem to download new mail, and outgoing mail is not sent.

Outlook may be on “Working Offline” mode. This mode assumes you are not connected to the internet, so it does not attempt to send or receive mail.


  1. Open Outlook
  2. Check the lower-right corner of the window for an icon with a small red circle with an “X” and the word “Offline”.
  3. Click the icon. A submenu will appear.
  4. Click “Work Offline” to uncheck the option

It may take several seconds for the application to reconnect and transfer mail.